From Wizarding To Geekery

Customer Service

Shipping & Delivery
Most items are made to order and have a processing time before shipping. Please check the shipping tab on the listing to view time before items ship. Please message me with any questions or concerns.

Processing times are figured from date that payment is received.

Shipping upgrades affect the shipping method, processing times remain the same. 

Delivery dates cannot be guaranteed.

Domestic shipping: Items are shipped USPS First Class unless otherwise determined between buyer and Dynamic Alley. Packages include tracking and insurance.* All orders $50 and up may be shipped with signature confirmation.

International Shipping: International orders are shipped USPS First Class. Expedited shipping can be added at buyers expense. Please convo prior to purchase to discuss rates. Deliver times may take several weeks from date shipped. International customs and fees are the responsibility of the buyer.
Privacy & Security
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Returns & Replacements
If your item arrives damaged, please contact me immediately. I will be happy to replace or refund after return.

If you decide you wish to return or exchange your item (excludes personalized and custom orders), please contact me within 14 days from when you receive it. Once the item has been returned in original condition I will refund the price of the item (less shipping), or send your replacement item. Customers are responsible for return shipping. I am not able to accept returns on personalized items.

I strive to take care of my customers, please send a convo with any problems or concerns.
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