Frequently Asked Questions
When will my item(s) ship?
Most of my items are made to order. Items are ready to ship in 3-5 business days.
If you need an item quickly, please contact us prior to purchase to see what accomodations can be made.
When will my item(s) arrive?
Items are shipped USPS (United States Postal Service). USPS expected delivery times (from date item ships)
- USPS First Class 2-5 days
- USPS Priority 1-3 days
- USPS Priority Express 1-2 day
- USPS First Class Mail International 1-3 weeks (can take up to 4-6 weeks)
- USPS Priority Mail International 6-10 business days (For many markets. Actual numbe rof days may vary based on origin, and customs delays.)
Dynamic Alley does not guarantee delivery dates. Shipping times based off of times given at usps.com.
Can I cancel my order?
Cancellations can be made up to 3 days from date of purchase, as long as order hasn't shipped.
Cancellations can be made on custom/personalized orders up to 3 days from date purchased or until work has begun on the order (whichever is sooner) as long as order hasn't shipped.
Can I return my item(s) for a refund/exchange?
If your item arrives damaged, please contact me immediately. I will be happy to replace or refund after return.
If you decide you wish to return or exchange your item (excludes personalized and custom orders), please contact me within 14 days from when you receive it.
Once the item has been returned in original condition I will refund the price of the item (less shipping), or send your replacement item.
Customers are responsible for return shipping. I am not able to accept returns on personalized items.
Can I request a custom order?
I take custom orders. Most items in my shop can be custom made to your needs/desires. I can often make changes to colors, lengths or size. I can design custom wizard wands based on your ideas.
I can also personalize many of my items with laser engraving. I can have a short phrase or name engraved. Even small, simple images can be engraved.
Processing time and cost will depend on the complexity and materials used. Please feel free to contact me about custom designs.