Frequently Asked Questions
When will my item(s) ship?
Most of my items are made to order. Items are ready to ship in 3-5 business days. Custom orders and large orders may take additional time. If you need an item quickly, please contact me prior to purchase to see what accommodations can be made.
When will my item(s) arrive?
Items are shipped via USPS (United States Postal Service). USPS expected delivery times are (from date items ship)
- USPS First Class 2-5 days
- USPS Priority 1-3 days
- USPS Priority Express 1-2 day
- USPS First Class Mail International 1-3 weeks (can take up to 4-6 weeks)
- USPS Priority Mail International 6-10 business days (For many markets. Actual numbe rof days may vary based on origin, and customs delays.)
Dynamic Alley does not guarantee delivery dates. Shipping times based off of times given at usps.com.
Can I cancel my order?
Cancellations can be made up to 3 days from the date of purchase, as long as the order hasn’t shipped.
Cancellations can be made on custom/personalized orders up to 3 days from the date purchased or until work has begun on the order (whichever is sooner) as long as the order hasn’t shipped.
Can I return my item(s) for a refund/exchange?
If your item arrives damaged, please contact me immediately. I will be happy to replace or refund after return.
If you decide you wish to return or exchange your item (excludes personalized and custom orders), please contact me within 14 days from when you receive it.
Once the item has been returned in original condition I will refund the price of the item (less shipping), or send your replacement item.
Customers are responsible for return shipping. I am not able to accept returns on personalized items.
Can I request a custom order?
I take custom orders. Most items in my shop can be custom made to your needs/desires. I can often make changes to colors, lengths or sizes. I can design custom wizard wands based on your ideas.
I can also personalize many of my items with laser engraving. I can have a short phrase or name engraved. Even small, simple images can be engraved.
Processing time and cost will depend on the complexity and materials used. Please feel free to contact me about custom designs.
How do I care for my wand?
These wands are hand-painted and sealed for protection. Clean gently with a damp cloth. Prolonged or excessive exposure to moisture can damage the paint finish.
Wizard wands are suitable for display as well as for use as a costume piece or cosplay. They are durable enough for play, heavy and prolonged play can result in scratches and wear to the finish.
Reasonable care should be taken in the care and use of these items.